Investment FAQs

Frequently asked questions investors should know the answer to.

Frequently asked questions
  • 31 January, 2017
  • PROPERTY MANAGEMENT
  • Investment, Investors, Property Investors

Who is responsible for carrying out property repairs?

Owners should arrange for repairs to be carried out by a qualified, licensed tradesperson. Your local LJ Hooker property manager can help you find someone in the area to carry out minor repairs - this is often a more affordable option than finding someone on your own.

While it is uncommon for tenants to request small repairs, such as replacing a light bulb, you will want to ensure other repairs - such as replacing tap washers - are carried out as quickly as possible to avoid damage to the property.

What happens if a tenant requests maintenance, but is never home?

In this circumstance, owners may wish to write a letter to the tenant explaining the situation and giving clear notice of a new date and time for the repairs to be carried out. This note should also advise that the tradesperson will be given the keys to access the property at this time if the tenant is not present.

Enlisting the service of a professional property manager that liaises frequently with tradespeople - such as LJ Hooker - can help you, as there is often a reduced charge for a call-out if work cannot be completed.

Neighbours are complaining about the noise my tenants make. What should I do?

If you have received written advice from the body corporate managers of the building about the noise your tenants are making, this is a good opportunity to contact your tenant and let them know about their neighbours’ concerns.

It is advisable to do this in writing, advising your tenant they are in breach of the terms of their lease. They should also be advised that due to the nature of strata buildings, any further noise complaints could result in a formal notice to vacate the property.

LJ Hooker NZ

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